Nurse Line

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Have a non-emergency medical question and want information now?

Call the Nurse Line for the Allstate Medical Plan administrator for the state in which you are enrolled. Calls are answered 24 hours a day. And there is no additional cost to you.

Find the third-party administrator for your state.

Administrators Phone Numbers
Aetna (800) 556­-1555
Blue Cross Blue Shield of Illinois (does not apply to Blue Advantage HMO) (800) 299­-0274
You can also access the AudioHealth Library®, an audio library system that allows you to learn more about 1,200 health topics over the phone in English or Spanish.

If you are enrolled in an HMO, check with your provider for the availability of this service.

If you require a personal response, please contact the appropriate party.